Last updated November 1, 2026
support@getdofu.app from the address you bought with.Every purchase from this site comes with a 14-day money-back guarantee, counted from the date on your receipt. You get back the full amount you paid, including tax, on your original payment method.
Write to support@getdofu.app from the address you bought with. If you can’t use that address, include the order number from your receipt.
You can also ask Paddle directly, through the link on your receipt or at paddle.net.
Paddle is the reseller and merchant of record for your order, so Paddle issues the refund. Once Paddle has issued it, how soon the money appears depends on your bank or card issuer.
Your license ends with the refund, and we disable your license key. This takes effect with the next update of dofu, which from then on works as it does without a license: once the trial is over, you can still open, search, copy and export everything, and adding and editing need a license. Nothing you put in dofu is deleted.
Purchases are not refundable after 14 days, except where the law says otherwise. If you were charged twice or something else went wrong with your order, write to us whenever you notice.
Nothing here limits rights you have under mandatory consumer law where you live, including any right to withdraw from a purchase. Paddle’s own refund policy and buyer terms also apply to your order, and neither reduces the guarantee above.
Apple sells the App Store version and handles its refunds, so we can’t issue them ourselves. You can ask at reportaproblem.apple.com.
If this policy changes, the new version goes on this page with a new date. The policy in place when you bought is the one that applies to your purchase.
dofu is made by The Traveling Twins Co., Ltd. (旅人兄弟有限公司) and sold through Paddle. Our Terms of Service have the company’s details.
Questions about refunds: support@getdofu.app.
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